frequently asked Questions

Cut according to your wishes

We will be happy to cut the acrylic glass piece to exactly the size you need. Our terms and conditions and ordering process:

1.
We do not divide a purchased piece of acrylic glass into many small pieces
on, please order exactly as many pieces as you need.

2.
We don't send leftovers. Every order is made large
Plexiglass panels and cut exactly to size, so we can't
Send leftovers because there are simply no leftovers.

3.
ORDERING: If you would like to receive non-standard measurements, please
choose from the list and buy a slightly larger size than
the one you need.

"For example, to get the size of 547mm x 345mm, please order the size of 600mm x 400mm."

4.
AFTER PURCHASE PLEASE MESSAGE US WITH THE SIZE YOU REQUIRE
SEND FOR US TO CUT. PLEASE ADD THE SIZE INFORMATION
IN THE CART, IN THE MESSAGE TO SELLER BOX, AT THE
PAYMENT OF THE ORDER OR SEND IT TO US AFTER COMPLETION
THE ORDER TOGETHER WITH THE ORDER NUMBER TO OUR E-MAIL ADDRESS:
info@athaus.eu

Advance payment (bank transfer)
PayPal
Klarna
Instant bank transfer
Purchase on account (Klarna, PayPal Plus)
Purchase on account (authorities & regular commercial customers)
Credit card

The shipping time depends on the plate size ordered and the shipping service provider.
The estimated delivery time for most products is 2 to 5 working days.

*International deliveries may vary.

As soon as the package is shipped, you will receive the invoice and tracking information by email.
In the case of a freight forwarding shipment, the freight forwarder will contact you as quickly as possible by email or telephone to coordinate a delivery date with you.

If the goods are defective upon delivery, please have this confirmed by the supplier. Please report this damage to us immediately. It is best to send us an email with a picture and a detailed description of the damage to: info@athaus.eu

Unfortunately, it is not possible to return or exchange custom-made panel cuts.

What is the difference between acrylic glass and PLEXIGLAS®?

Acrylic glass is a polymethyl methacrylate (PMMA). There are many different manufacturers of acrylic glass, we carry the brands PLEXIGLAS® and Oroglas®. PLEXIGLAS® is the registered trademark of Röhm GmbH from Darmstadt. With PLEXIGLAS® you receive a 30-year manufacturer's guarantee on weather resistance.